Terms and conditions of sale
Customers can purchase the products found on our shop.carraro.com site by placing an order and entering all the information required, specifying the preferred payment method among those available.
After the order has been placed and the payment has been completed, the customer will receive a confirmation and acceptance email which will be sent to the email address he or she has provided. This email will include the order summary as an attachment. The customer must then verify that all the data that this document contains is correct, and report any errors to Carraro within 24 hours.
The data entered on the order form will be used by Carraro to issue an invoice that the customer will receive via email, in accordance with Article 14 of Presidential Decree 445/00 and Legislative Decree 52/2004. No change will be possible after the invoice is issued.
In the event that Carraro, upon receipt of the order, finds that the products requested are not available, the customer will be promptly notified that the order cannot be accepted. The contract between the customer and Carraro is to be considered terminated only after the confirmation email has been sent by Carraro.
By placing the order on the shop.carraro.com site, the customer declares that he or she has read and understood the terms and conditions of sale, the information on payment methods and the indications regarding returns and replacements. As soon as Carraro verifies that the payment has been made successfully, the company will proceed immediately with shipping the order.
ALL PRICES INCLUDE VAT
The accepted payment methods are as follows:
- Bank transfer in advance
- CREDIT CARD
Bank transfer in advance.
Bank Intesa Sanpaolo Spa - Iban IT14C0306962431100000001554
The customer must indicate the "order number" that will appear on the order in the payment reference field.
Once the payment has been made, the customer must save a copy of the transfer confirmation and send this to email@example.com
The order will be cancelled if Carraro does not receive the funds from the bank transfer within 7 days from the date of acceptance of the order.
Delivery costs and methods
Additional shipping costs for the purchase of replacement parts depends on the Country from which customers is buying. For more details see the section dedicated to shipping costs and methods.
Prices include 22% VAT.
Check on receipt of products
On receipt of the ordered products, it is advisable to check the packaging carefully and report any signs of tampering, damage or other defect directly on the delivery slip that the courier provides for signing, which entails conditional acceptance of the delivery. Any form of fault or defect must promptly be reported to Carraro via email, preferably with photographic evidence attached, to firstname.lastname@example.org
Right of withdrawal
Any customer who for any reason is not fully satisfied with his or her purchase may take advantage of the right of withdrawal, in accordance with the consumer protection regulations in force.
The right of withdrawal is the customer's right to terminate a distance purchase contract that has been entered into, for any reason and without penalty. The right to withdraw entails the full repayment of the entire amount paid by the customer on return of the goods purchased to the company, and is applied in accordance with the laws on distance purchases made by consumers for "non-business or professional purposes", thus excluding purchases made by retailers and professionals in general. The right of withdrawal is governed by Legislative Decree no. 206 of 6 September 2005 (Consumer Code).
The Customer may exercise the right of withdrawal within 14 days of the date of receipt of the goods, by providing notice of this to Carraro via email to email@example.com
The customer must then wait for the return authorisation, which Carraro will send as soon as possible to the email address specified by the customer when the order was placed. Within 15 days of receipt of the authorisation, the customer must return the product at his or her own expense, and this must be received by Carraro in the same condition in which it arrived and in its original packaging. The item must be sent or personally delivered to the address indicated in the return authorisation.
Within 15 days of receipt of the goods, Carraro will refund the price paid for the returned products to the customer, excluding shipping costs.
Depending on the method of payment used, the refund will either be made via bank transfer to the customer's bank account or via Paypal.
2 Year Warranty on Replacement Parts
All products sold by Carraro are covered by the manufacturer's standard warranty, as well as by a 24-month warranty for problems with compliance.
In order to make use of the warranty service, the customer must show the invoice received when the product was delivered. By accepting the purchase agreement, the Customer agrees to comply with the support arrangements in force when requesting assistance under warranty.
The manufacturer's standard warranty is provided in accordance with the indications inside the packaging of the purchased products. The 24-month warranty for non-compliance pursuant to Legislative Decree 24/02 applies to products that present with defects which render them non-compliant, provided that the product itself has been properly used, respecting its intended purpose in accordance with the instructions provided in the attached technical documentation.
This warranty is reserved for private consumers (a natural person purchasing the goods for purposes that are not related to his/her professional activity, or who makes a purchase without specifying a VAT code reference in the order form). In the event of a defect rendering the product non-compliant, Carraro will provide a repair, replacement or price reduction until the contract is concluded.
In the event that Carraro is unable to repair the product or provide a replacement, it may decide, at its own discretion, to refund the price paid by the Customer or to replace the defective item with a product with equal or superior characteristics. If, following an intervention by an authorised service centre, the defect is not considered to be a fault resulting in non compliance, the customer will be charged any costs for checking and repairing the part as requested from the authorised service centre, as well as any transport costs incurred by Carraro.
Warranty on replacement parts
Replacement parts sold by Carraro can only be fitted on the vehicles indicated by the manufacturer, by a skilled operator, and under the full responsibility of the latter. Carraro cannot be held responsible for any consequences resulting from poor assembly or from parts that have been fitted without the skills or equipment required for performing this operation to a suitable standard.
We also remind all customers that Carraro recommends consulting trained and suitably equipped professionals when fitting parts.